Return & Exchange policy

We at Florenaturals Organic Beauty want you to be as passionate about our products as we are about making them. Returns or exchanges are accepted in original saleable condition within 7 days of receiving the package. Please contact us at 00447960336615 for a return authorisation  before sending any items to us.

We will issue a refund or exchange once we have inspected the items. Credit or debit card refunds will be issued to the card that was used on the original purchase. Please retain your return shipping receipt and invoice or packing slip until you have received your refund or exchange. It may take up to two billing cycles for the refund to appear on your statement. All shipping and handling fees, as well as gift wrap fees, are non-refundable.